Shipping
Orders for all hampers received by 4pm on a weekday are shipped the following business morning. This applies to all hampers sent with Standard Shipping. If you have ordered a gift for delivery interstate for a special occasion, we can’t guarantee the parcel will arrive exactly on that day or occasion. We use great courier services but with anything in life, it may not arrive as expected.
Our hampers are shipped every weekday morning and may take 2-8 business days to arrive and possibly longer in busy periods, public holidays and for more remote areas but we do our absolute best to get them delivered asap. We do not ship on weekends or public holidays. If deliveries are required next business day in our local Ballarat area, please contact us to check if this is possible.
Returns Policy
At times hampers may be returned to us for one of the following reasons:
- We were informed there was no response from the recipient to arrange re-delivery;
- A card was left but the recipient did not pick the package up from the post office or collection point;
- The recipient is not known at that address or has moved;
- Address details are incorrect or insufficient;
- Delivery was refused;
- No access to a secure building or safety was in issue to deliver or leave a card;
- The recipient was in a hospital or hotel and has been discharged or checked out; or The courier could not contact the recipient and there was nowhere safe to leave the parcel;
- If a parcel has an incorrect address, or the hamper is not delivered the parcel will be returned to The Sweet Owl Hampers.
- If you would like the hamper to be re-delivered, contact us and we can have it re-directed to a new address.Please note: an additional cost may apply.
- In the event that your hamper or its contents are incorrect or arrive damaged or faulty, please contact us during business hours Monday to Friday, 9am to 5pm on 03 5338 1034. Office not open on Public Holidays. Or try our Contact Us page.
- We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you would like to resolve the issue, at our discretion*.
- Reasonable damage in transit to packaging is expected and is not eligible for a refund or exchange.
- We will require proof of the damaged items such as photos so that we can understand the extent of the damage or issues with the product.
- We will not be able to replace, exchange or issue a credit or refund for any product that has arrived at the destination for more than 7 days.
- Please note that refunds will be processed back to the original method of payment.
